Order Policies & FAQ

Order Policies & Terms and Conditions

Please read these policies carefully before placing your order. By submitting an order, paying a deposit, or making any payment to Lantana Mum Co., you acknowledge that you have read, understood, and agreed to these terms.

Custom Orders

Every Lantana Mum Co. mum, garter, and accessory is individually handmade and customized for the customer. Your order is not considered confirmed, and a production slot is not reserved, until the required deposit or full payment has been received.

Submitting an order form does not guarantee availability. If we are unable to accept your order, you will be notified and any payment collected will be refunded.

Order Information and Proofreading

Customers are responsible for reviewing all information submitted with their order, including:

Names and spelling
School name and colors
Classification or graduation year
Activities, organizations, jersey numbers, and positions
Homecoming date
Mum or garter size
Selected upgrades and personalization

Lantana Mum Co. will create your order using the information you provide. We are not responsible for errors that appeared on the submitted order form or information approved by the customer.

Contact us immediately if you discover an error. Corrections cannot be guaranteed once materials have been ordered or production has begun. Additional charges may apply when completed or partially completed work must be remade.

Deposit and Payment Policy

A 50% non-refundable deposit is required to reserve your order and production slot. The deposit is due when your order is accepted.

The remaining balance must be paid in full before pickup. Orders will not be released until the complete balance, including approved additions or change fees, has been paid.

Failure to make a required payment may result in cancellation of the order and forfeiture of all payments previously made.

Cancellation Policy

You may cancel your order within 24 hours of paying your deposit and receive a full refund of the amount paid.

After the 24-hour cancellation period has passed, all deposits are non-refundable because production time and materials are reserved specifically for each customer.

If you cancel after the 24-hour period, your deposit will be forfeited. If custom materials have already been purchased or production has begun, you may also be responsible for costs incurred beyond the amount of the deposit.

Orders canceled after completion remain subject to the full outstanding balance.

Rush orders and orders placed within seven days of the event date are not eligible for the 24-hour cancellation period and are non-refundable once payment is made.

Refund Policy

All sales of custom-made mums, garters, and personalized products are final.

Refunds are not available once materials have been purchased or production has begun. A change of plans, breakup, student decision, scheduling conflict, illness, school event change, or failure to attend homecoming does not qualify the order for a refund.

We want you to be pleased with your finished piece. Concerns regarding an error made by Lantana Mum Co. must be reported within 48 hours of pickup. When appropriate, we will correct the error or repair the item at our discretion.

Minor differences in ribbon dye lots, embellishments, flower placement, lettering, trinkets, and other handmade details are normal and are not considered defects.

Sales Tax

All prices include applicable sales tax.

Design Changes and Additions

Requested design changes, including color changes, name changes, size changes, activity changes, and add-ons, must be submitted no later than 14 days before the homecoming or event date.

Changes submitted after that deadline cannot be guaranteed and will depend on the order’s stage of production and the availability of materials.

Approved additions, upgrades, remakes, or significant design changes may result in additional charges. Those charges must be paid before pickup.

Lantana Mum Co. may decline any requested change that would affect the structural integrity, appearance, production schedule, or timely completion of the order.

Creative Design Discretion

Photos and examples are used for inspiration and to communicate the customer’s preferred style. Because every item is handmade, an exact duplication of another mum, garter, photograph, or previous design is not guaranteed.

Unless specific details have been agreed upon in writing, the customer gives Lantana Mum Co. reasonable creative discretion regarding ribbon placement, layering, lettering, embellishments, braids, trinkets, spacing, and overall design balance.

Materials and Substitutions

We make every reasonable effort to match requested school colors, themes, ribbon, flowers, trinkets, and embellishments.

Some materials may become unavailable, discontinued, delayed, or vary slightly between manufacturers and dye lots. When necessary, Lantana Mum Co. may substitute a comparable item, shade, style, or material that maintains the overall quality, color scheme, and value of the design.

Significant substitutions will be discussed with the customer when reasonably possible. Minor substitutions may be made without advance approval when necessary to complete the order on time.

Rush Orders

An order needed within seven calendar days of the event date is considered a rush order.

Rush orders may be accepted for an additional fee beginning at $25, depending on the size and complexity of the order. Availability is not guaranteed.

Contact Lantana Mum Co. before placing a rush order. An order submitted without prior approval may be canceled and refunded if we cannot accommodate the requested completion date.

Rush fees compensate for schedule changes and expedited production and are non-refundable.

Pickup Policy

Lantana Mum Co. currently offers local pickup only. We do not ship completed mums or garters.

The pickup location, date, and available pickup window will be provided as the event approaches. Customers are responsible for monitoring the telephone number and email address provided with the order for pickup instructions.

Please inspect your order at pickup and confirm:

Names and spelling
School colors
Personalization
Mum or garter type
General condition of the item

Once the order has been inspected and accepted, Lantana Mum Co. is not responsible for damage occurring during transportation, storage, wearing, handling, weather exposure, or use.

Missed Pickup and Abandoned Orders

Alternate pickup arrangements are subject to availability. Lantana Mum Co. is not responsible for an order being unavailable for the event because the customer missed the scheduled pickup or failed to respond to pickup communications.

Orders not picked up within seven days after the scheduled pickup date may be considered abandoned. Payments will not be refunded, and any unpaid balance will remain due.

Care and Damage After Pickup

Mums and garters contain ribbon, staples, adhesives, wire, paper products, battery-operated lights, delicate embellishments, and other materials that can be damaged by improper handling.

Keep the item dry and store it hanging or lying flat in a safe, climate-controlled location. Do not leave it inside a hot vehicle or expose it to rain, excessive humidity, open flames, pets, or rough handling.

Damage occurring after pickup is not considered a product defect. Repairs may be available at Lantana Mum Co.’s discretion and may require an additional fee. Repair availability and completion before the event are not guaranteed.

Lights and Battery-Operated Accessories

Battery-operated lights and similar accessories will be tested before pickup. Battery life and performance can vary depending on storage, handling, temperature, and usage.

Lantana Mum Co. does not guarantee that batteries will last for a specific amount of time after pickup. Customers should turn lights off when the item is not being worn.

Safety

Mums and garters are decorative items and are not toys. They may contain small parts, sharp points, staples, pins, wires, batteries, adhesives, and other materials that can present a choking or injury hazard.

Customers are responsible for wearing, transporting, and storing the item safely and for supervising children around the product.

Event Changes and Circumstances Beyond Our Control

Lantana Mum Co. is not responsible for school schedule changes, event cancellations, postponements, weather, venue decisions, student eligibility, relationship changes, illness, or other circumstances outside our control.

These circumstances do not cancel the customer’s payment obligation and do not qualify a custom order for a refund.

If an event is postponed, we will make reasonable efforts to coordinate a revised pickup date when our schedule allows.

Photographs and Marketing

Lantana Mum Co. may photograph completed products and use those photographs on our website, social media accounts, advertising, portfolio, or other marketing materials.

We will not intentionally publish a customer’s private contact information. Because personalization may be visible in product photographs, customers who do not want their finished item photographed or used for marketing must notify us in writing before pickup.

Website and Design Content

Unless otherwise stated, the photographs, product descriptions, graphics, logos, written content, and original designs displayed by Lantana Mum Co. are owned by Lantana Mum Co.

Website and social media content may not be copied, reproduced, downloaded, sold, redistributed, republished, or used for commercial purposes without prior written permission.

Purchasing a product does not transfer ownership of the underlying design, photograph, pattern, graphic, or other intellectual property.

Service Area

Lantana Mum Co. proudly serves Denton County and the surrounding North Texas area, with a focus on Guyer High School and neighboring schools.

All mum and garter orders are currently available through local pickup only. Shipping is not available unless expressly stated for a particular product.

Acceptance of Terms

By submitting an order, paying a deposit, making a payment, or accepting a completed item, you agree to these Order Policies and Terms and Conditions.

Lantana Mum Co. reserves the right to decline or cancel an order when necessary because of availability, payment issues, abusive or inappropriate communication, unreasonable demands, inaccurate information, or requests that we cannot safely or reasonably fulfill.

These policies may be updated periodically. The terms in effect on the date the order is submitted will apply to that order.

Contact Us

Questions, corrections, and change requests must be submitted directly to Lantana Mum Co.

Email: hello@lantanamumco.com
Call or text: 972-834-7829

We generally respond within 24 hours. During peak homecoming season, response times may be longer.